Product Design
Inflight Dublin
To be creative is to let the mind fly
I am currently working at Inflight Dublin. This opportunity has been a significant challenge, as it involves a market I had never worked in before. Years ago, I was a passenger, checking gate information on the panel, looking at my boarding pass, and taking flights for various trips. Suddenly, I found myself as part of the crew, contributing my ideas to the field of inflight entertainment.
Project Overview
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This project aims to integrate the stages of creating and producing inflight entertainment.
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We need to consider the IFD Business (Internal), B2B, and B2C aspects. This opportunity allows us to think creatively and produce innovative solutions, potentially making us one of the first inflight entertainment providers with such advanced technology and innovation.
User interview
We interviewed different groups, as each part of the project targets a distinct user profile:
1. Internal ( IFD Sales Team): The sales team creates proposals for each airline.
2. Clients: Some of IFD's best clients were interviewed.
3. Passengers: Regular passengers who have taken numerous flights were also included.
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During these interviews, we assigned tasks to gather insights into both positive and negative experiences in their current processes for accessing data and content.
Diagnosis
It was understood the project has many variants and due to the complexity has been decided to divided into three parts:
1
INTERNAL
Create an internal interface for the company to fast develop inflight entertainment plans for the airlines.
2
CLIENT
Create an interface exclusive to the airlines, to give them the option to build and select the content they want.
3
PASSENGER
Create an exclusive layout for each airline, understand the user's needs, and culture, and a unique and pleasant interaction experience.
1 - Internal
To ensure information security, the content is protected. If you are interested in viewing it, please get in touch, and it will be sent to you.
3 - Passenger
Once the airlines choose the content, passengers can enjoy everything selected for them in a practical and user-friendly manner. The video demonstrates the EVERHUB prototype, which we customize for each client to match their brand.
Play the video and enjoy!
